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Call Centers
IBM to protect data in call centers (CIOL)
Call centers can make or break your dealings with customers (The Kansas City Star)
IBM to protect data in call centers (Chennai Online)
Call centers scramble to widen talent pool (Philippine Daily Inquirer)
Alaska Airlines Names Lane Kemper Managing Director of Customer Service - Call Centers (PR Newswire via Yahoo! Finance)
IBM India develops advanced data masking technology (Computer Business Review)
IBM develops info-masking technology for call centers (Computer Business Review)
Customers More Satisfied With PC Call Centers (TechWeb via Yahoo! News)
IBM Technology to Protect Customer Data in the Call Center Industry (PhysOrg)
Federal call centers get mixed reviews in new survey (Federal Times)
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